Contact & Support
The MijnECC platform is operated by Backstage B.V. All support, legal, and security communication goes through the channels below.
Support
General support for the MijnECC platform:
| Phone | +31 85 00 44 230 (business hours, Mon–Fri 09:00–17:00 CET) |
In-app bug reporting
Found a bug? Use the built-in Report a Bug button in the application sidebar to submit a report directly — no email needed. See Reporting a Bug for instructions.
Faster resolution
Before contacting support, consider granting support access to your organisation so our team can investigate directly.
Requests for Change (RFC)
To request new features, platform changes, or process improvements:
| RFC email |
Include a clear description of the desired change, the business context, and — if applicable — the urgency.
Security
To report a security vulnerability, suspected breach, or privacy incident:
| Security email |
Responsible disclosure
Please do not publicly disclose security vulnerabilities before we have had a reasonable opportunity to address them. We aim to respond to all security reports within 1 business day.
Legal
For legal inquiries, data processing agreements (DPA), subpoenas, or compliance matters:
| Legal email |
Company details
Backstage B.V.
The Netherlands
| Support | |
| RFC | |
| Security | |
| Legal | |
| Phone | +31 85 00 44 230 |