Reporting a Bug
If you encounter something that is not working as expected, you can submit a bug report directly from within the application. Reports are received by the MijnECC team and followed up with a reply to your email address.
How to Submit a Bug Report
- Open the sidebar (bottom-left area of the navigation).
- Click the "Report a Bug" button (indicated by a bug icon 🐛).
- The bug report dialog opens. Fill in the following fields:
| Field | Description |
|---|---|
| Your name | Pre-filled from your account — edit if needed |
| Email address | Pre-filled from your account — used to send you a reply |
| Subject | A brief, descriptive title for the issue |
| Description | A detailed description — explain what happened, what you expected, and how to reproduce it |
| Attachments | Optional — attach up to 10 screenshots (PNG/JPG, max 5 MB each) |
- Click Submit to send the report.
You will receive a reply at the email address you provided once the team has reviewed your report.
Tips for a Useful Report
- Be specific: "The incident status badge does not update after I click Save on a project with 50+ incidents" is far more useful than "status doesn't work".
- Include screenshots: Attach a screenshot of the screen where the issue occurs, including any visible error messages.
- Mention the steps to reproduce: If the bug only happens under certain conditions (e.g. a specific project, a specific user role, after a particular action), describe those conditions.
- One issue per report: Submit separate reports for unrelated issues to help prioritise and track them independently.
TIP
The current page URL is automatically included in your report, so the team knows exactly where you were when you encountered the issue.