Creating a New Incident
Click the New Incident button in the top-right of the incidents page (or use the global keyboard shortcut) to open the incident creation form.
Fields
| Field | Required | Description |
|---|---|---|
| Title | ✅ | Short, clear description of what happened |
| Category / Type | — | Use the type-search to find the incident category and sub-type. A category is required when closing. |
| Severity | ✅ | Low / Medium / High / Critical |
| Location | — | Primary location (e.g. Gate A, Stage 2) |
| Location details | — | Additional location context |
| Description | — | Free-text elaboration |
| Team | — | The team responsible for handling this incident |
| Persons / Groups | — | People or groups directly involved |
| Private | — | Restricts visibility to team members only (see Working Inside an Incident → Privacy) |
| Date & Time | ✅ | Defaults to now; can be set in the past to log a historical incident |
Submitting
Press Submit or use ⌘ Enter / Ctrl Enter to save the incident. You are automatically redirected to the incident detail page.
Tips
- If the incident happened earlier but was only now reported, adjust the Date & Time field to reflect the actual time of occurrence.
- You can leave Category / Type blank initially and set it when resolving or closing the incident — it is only mandatory at that point.
- Setting Team immediately triggers the acceptance workflow if the team did not create the incident. See Working Inside an Incident → Team Assignment & Acceptance.