Teams
Teams are the operational units within a project — e.g. Medical East, Security Gate A, Logistics. Incidents are assigned to teams, and teams must accept assignments before working on them.
Viewing Teams
Navigate to Teams in the left sidebar to see all teams belonging to your active project (or your organisation).
Each team card shows:
- Team name and optional callsign
- Colour tag
- Members (count and avatars)
- Open incidents count
Your Teams
The My Teams view shows only the teams you are a member of. Use the toggle or tab at the top of the Teams page to switch between My Teams and All Teams.
Team Detail Page
Click a team to open its detail view:
| Section | Description |
|---|---|
| Members | All users currently in the team |
| Open Incidents | Incidents currently assigned to or accepted by this team |
| Checklists | Operational checklists linked to this team |
Accepting Incidents
When your team is assigned an incident it did not create, a red pulsing "ACCEPTANCE REQUIRED" banner appears on the incident card.
- Open the incident.
- Click Accept Incident.
- The acceptance is recorded in the timeline, the banner disappears, and your team can begin adding notes.
You cannot add notes to an incident your team has not yet accepted.
Collaborating Teams
An incident can have a primary team (responsible) and one or more collaborating teams (supporting).
- Collaborating teams can view and update the incident.
- Adding a collaborating team does not trigger the acceptance workflow — it is informational.
To add a collaborating team: open the incident → Collaborating Teams → select a team.
Managing Your Team Membership
Team membership is managed by organisation or project administrators. If you are not in a team you should be part of, contact your admin.
Admins: see Managing Teams in the admin guide for team creation and membership management.
Text Shortcuts per Team / Project
Text shortcuts defined for your project are available to all team members. See Keyboard & Text Shortcuts for details.