Granting Support Access
As a tenant admin you can grant the MijnECC support team temporary, scoped read access to your organisation. This allows support staff to diagnose issues without needing your credentials — and without permanent access.
How it works
When support access is granted:
- A support staff member can impersonate a read-only view of your organisation.
- Access is time-limited — it automatically expires after the duration you choose.
- You receive an email notification when access is requested and when it expires.
- You can revoke access at any time before it expires.
No passwords are shared. Support staff cannot modify your data unless you explicitly perform an action yourself.
Granting access
- Go to your Admin Panel at
/management/admin. - Open the Support section (or navigate to
Settings → Support Access). - Click Grant Support Access.
- Choose the access duration:
- 1 hour
- 4 hours
- 24 hours
- 72 hours
- Click Confirm.
An email is sent to the organisation admins confirming that support access has been enabled, including the exact expiry time.
TIP
If you are contacting support about an issue, mention that you have granted access and provide your organisation name or slug so the team can locate your account quickly.
Revoking access early
If the issue is resolved or you need to revoke access before it expires:
- Go to Admin Panel → Support Access.
- Click Revoke Access.
- Confirm the revocation.
Access is removed immediately.
Access log
All support access grants and revocations are recorded in the organisation audit log. You can review them under Admin Panel → Audit Log.
Contacting support
If you need to raise an issue or request assistance, see the Contact page for all support channels and contact details.